We offer free shipping for all orders in the amount of $100.00 or greater. For orders less than $100.00, there will be a $10.00 shipping fee.
Metal and Stone Jewelers is open Sunday thru Friday. All orders received by 12:00pm EST will be processed the same day. Orders received after 12:00pm EST Monday, will be processed on Tuesday. All items will usually ship in 5 – 7 business days. In the event an item is backordered, you will be notified of the backorder promptly, at which time you may choose to cancel your order. In the event you wish to cancel your order for any other reason, we would appreciate prompt notification so as to avoid shipping the item to you. In the event your order has been shipped prior to you notifying us of your cancellation, you will be able to return the item back to us subject to our Return Policy listed below.
Metal and Stone Jewelers offers a 7 day return policy on all items, for a full refund or exchange. All items must be returned to us either in person, or through an insured shipping service, in brand new condition, showing no signs of tamper, wear or abuse, and must be returned with all accompanying receipts and documentation provided at the time of sale. If the items to be returned do not meet the criteria as previously stated, then your return may be subject to a re-stocking fee of up to 20% of the total purchase price, which shall be determined at our sole discretion. Any attempt to defraud the company will result in a rejection of your return at our sole discretion.
In the event a custom piece is ordered you will be notified as per length of time before delivery. All custom orders are final.